Please be aware that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.
Whether the shipment will be received by you, a colleague, a family member or a customer, it must be inspected. Damaged shipments must be refused or notated on the delivery document.
Please click here to view our LTL Shipment Receiving Guidelines and instructions for damaged or short shipments.
Freight Claims:
The receiver must inspect the shipment prior to releasing the carrier. We are not responsible for damaged or lost product.
Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. This is necessary for your protection.
Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.
Undisclosed Shortages:
In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 10 days.